Returns Policy
SECTION 1 - TRAINING COURSES & TOURS
It is our intention to ensure every rider has the opportunity to complete the course for which they have registered. In order to do so we have established the following Returns Policy:
No-Show: You have purchased a seat in a limited space event. This means your seat is reserved for the specified dates only. If you do not show up, we cannot sell your seat, therefore you have forfeited your session. We do not offer refunds or re-scheduling in the event of a no-show. If you wish to re-register, you will be charged the full fee for a new seat. There are no exceptions.
Cancellation: Knowing that unforeseen circumstances might prohibit a rider from participation, VenturaMoto makes every effort to reschedule those riders into a subsequent session at minimal or no cost. A cancelling rider who does not wish to reschedule may save themselves cancellation fees, if they can secure an eligible replacement rider to take their place in the original session. A rider who cancels their session with more than 48 hours notice, does not wish to reschedule, and is not able to find a replacement rider to take the booked session, will incur an administration fee of $50. Due to the difficulty of filling places at short notice, any cancellation within 48 hours of the scheduled session will be refunded at 50% of the original fee.
VenturaMoto Cancellation: We reserve the right to cancel, amend or rearrange the date and time of training, giving reasonable notice where possible, should circumstances dictate. Although extremely rare, adverse weather conditions or unforeseen issues may make it necessary. In such circumstances, VenturaMoto will provide a full refund of the fee paid, should the rider not be able to attend a future session.
SECTION 2 - MERCHANDISE & GIFT CARDS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card, or original method of payment, within a 14 days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ride@venturamoto.com.
Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ride@venturamoto.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
It is our intention to ensure every rider has the opportunity to complete the course for which they have registered. In order to do so we have established the following Returns Policy:
No-Show: You have purchased a seat in a limited space event. This means your seat is reserved for the specified dates only. If you do not show up, we cannot sell your seat, therefore you have forfeited your session. We do not offer refunds or re-scheduling in the event of a no-show. If you wish to re-register, you will be charged the full fee for a new seat. There are no exceptions.
Cancellation: Knowing that unforeseen circumstances might prohibit a rider from participation, VenturaMoto makes every effort to reschedule those riders into a subsequent session at minimal or no cost. A cancelling rider who does not wish to reschedule may save themselves cancellation fees, if they can secure an eligible replacement rider to take their place in the original session. A rider who cancels their session with more than 48 hours notice, does not wish to reschedule, and is not able to find a replacement rider to take the booked session, will incur an administration fee of $50. Due to the difficulty of filling places at short notice, any cancellation within 48 hours of the scheduled session will be refunded at 50% of the original fee.
VenturaMoto Cancellation: We reserve the right to cancel, amend or rearrange the date and time of training, giving reasonable notice where possible, should circumstances dictate. Although extremely rare, adverse weather conditions or unforeseen issues may make it necessary. In such circumstances, VenturaMoto will provide a full refund of the fee paid, should the rider not be able to attend a future session.
SECTION 2 - MERCHANDISE & GIFT CARDS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card, or original method of payment, within a 14 days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ride@venturamoto.com.
Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ride@venturamoto.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.